Support — ShadowMC

Support

Requests go through one place, so none get lost and whoever answers has the whole history of that server in front of them. No anonymous forms and no mailbox nobody reads.

Sign in with Google

No password to invent and none to forget. The customer area knows what you bought and opens tickets in your name.

Open a ticket on the right plugin

Picking the plugin is not paperwork: it carries the version, the platform and the history of that product, so whoever answers starts already informed.

Or write from the game

With ShadowControl installed the ticket starts from the server console and arrives with the Paper version, the plugin version, the operating system and the last errors. Half the investigation is already done.

Open a ticket My requests Read the manual first

Before you write

The four most frequent questions

The plugin does not start and the console shows a red error: Copy the first twenty lines after the error, not just the last one: the real cause is almost always above. Attach them to the ticket.
I bought it but the Premium features stay off: The code has to be activated on the server with “license claim”. If you did that and they are still off, check the code belongs to the right product: every plugin has its own.
I cannot download a paid plugin: The files of paid products are no longer at a public address. They are downloaded from the customer area, or ShadowControl installs them by itself inside the server.
I updated and something broke: Say so straight away and tell us which version you came from. Old versions stay downloadable, so you can go back while we investigate.

Which plugin?

21 available

Not sure which one? Open the catalogue and start from the product page: commands and permissions are there, and the answer is often already in that table.

Elsewhere

Real support goes through tickets, because there it leaves a trace and the conversation can be picked up months later. Outside of that, you can find us here:

Patreon